Listening & Monitoring
Monitoring online conversations is a crucial element of finding out what is being said about your brand online. Few people will tag your business profile when they are talking about your business, your staff or leaders, so being able to track conversations rather than rely on notifications is important.
In addition, knowing what the main points of discussion are amongst your competitors or within your industry niche is also very important. Both are an integral part of building brand reputation, and an important element in stopping any potential social media crisis erupting.
Social listening is an important factor in any sophisticated social media marketing or integrated campaign. It can also help inform growth hacking, and is integral to the social sales, recruitment and customer care processes.
If social listening and online monitoring is something you are looking for as part of your brand management, we offer a comprehensive service based on your requirements. This can be from focusing on UK social media only, right through to monitoring International multi-language platforms.
We will also filter it for you so you don’t get bombarded, and only share what is pertinent to your brand.
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